We are seeking an experienced Operations Manager to lead and optimize daily operations, ensuring seamless execution and exceptional customer satisfaction. This role requires a strong background in operations management and customer service, ideally within the retail or tech sectors. The ideal candidate will possess excellent organizational and people management skills. If you have a proven ability to drive operational efficiency, manage cross-functional teams, and implement process improvements under pressure, we encourage you to apply.
Key Responsibilities:
Oversee daily operations and customer service to ensure smooth execution and high customer satisfaction.
Develop operational processes and improve service delivery efficiency.
Manage the integration of customer feedback into operational improvements.
Coordinate cross-functional teams including marketing, technology, and sales for operational alignment.
Establish operational KPIs, monitor their performance, and optimize for cost efficiency.
Ensure that all customer service interactions are handled effectively and with a focus on long-term satisfaction.
Implement operational and customer service policies and procedures.
Collaborate with the technology team to maintain support systems (help desk, ticketing system).
Address escalated customer service issues and complaints.
Lead and develop the customer support team, providing training and performance management.
Skills Required:
Bachelor’s degree in business administration, or a related field.
Minimum 6-8 years of experience in operations management and customer service within retail or tech sectors.
Strong organizational and people management skills.
Familiarity with customer support tools and CRM systems.
Ability to handle multiple tasks and projects under pressure.